HR Services Advisor

Hello, I'm
Nurul Nabila Amran

Nurul Nabila Amran
Resume

My Journey

Experience

2024 — Present
Global HR Systems Support Specialist
Schneider Electric
  • - regional point-of-contact (Level 2) for global systems including recruitment tools (iCIMS, Taleo), preboarding and onboarding tool (ServiceNow), internal career portal (Gloat, Eightfold AI), and learning management system (Cornerstone OnDemand).
  • - support and perform user acceptance testing (UAT) for system upgrades, patches activities, and any change/enhancement requests.
  • - troubleshoot technical and functional system issues.
  • - manage reported system issues and change/enhancement requests, including communicate any changes or on-going issues to stakeholders.
  • - regional Knowledge Base Manager; organize and maintain knowledge articles, monitor and review updates as required, and manage knowledge life cycle.
2022 — 2024
Employee Experience Advisor
Schneider Electric
  • - employees' first point-of-contact (Level 1, PeopleLink) for HR queries, requests, and issues including navigation support in all HR Applications.
  • - accountable for follow-up of tickets (WIP management) and ensure employees' queries are responded in a timely manner, while meeting established KPIs and SLAs.
  • - research for information using available resources and contents to provide and give solution to employees.
  • - analyze the tickets being raised by employees and identify opportunities for new content in the form of Knowledge Articles, or process simplification including ticket enhancements.
  • - collaborate with relevant teams (Payroll, Data, Rewards, Digital, etc.) to answer employees' queries according to the SLAs.
  • - support employees through different tools (Phone, Chat, Self Service Ticketing Platform, MS Teams, etc.).
  • - sharing new business needs to Knowledge Coordinator as and when it arises and involve in any continuous improvement initiatives.
  • - support employees across 15 countries in East Asia, Pacific (EAP) region.
2021 — 2022
Human Resources Intern
Nestlé
  • - scheduled and reported for on-site COVID-19 antigen test and booster vaccination.
  • - assisted and coordinated onboarding process for new hires.
  • - coordinated mandatory material handling equipment (MHE) safety trainings including arrangements with training vendor.
  • - managed in-house trainings including preparation of training equipment, materials and training venue set up.
  • - managed HRDF grant application via HRD Corp eTRIS portal.
  • - recorded employees' time and attandance in timely manner to smooth out payroll processes.
  • - engaged in crisis management - flood, KRONOS outage and COVID-19 outbreak.
  • - recorded and tracked employees' COVID-19 vaccination status and typhoid injections.

Education

Human Development With Management
Universiti Putra Malaysia (UPM)
Bachelor's Degree
2017 — 2021