Operations Executive | Banking Operations

Hello, I'm
KALAIYARASI A/P SUBRAMANIAM

I specialise in supporting daily operations, managing documentation, maintaining accurate records and ensuring smooth workflows. With 3 years of experience in banking operations and administrative processes, specializing in workflow optimization, documentation control, and team coordination. I focus on accuracy, organisation and efficiency in every task.

At Hong Leong Bank, I processed 30-40 transactions weekly, maintained 150-300 records monthly, improved workflow time from 10-15 minutes to 5-10 minutes and reduced documentation errors from 4-6 to 1-2 weekly. I also assisted in compliance documentation, coordinated daily walk-in operations of 80-100 customers and supported team efficiency.

I am now seeking roles in Operations Coordination, Client Onboarding or Administrative Support or where I can apply structured processes and reliable operational execution in a dynamic environment.
KALAIYARASI A/P SUBRAMANIAM
Resume

My Journey

Experience

2023 — 2025
Customer Service Representative
HONG LEONG BANK, SEGAMAT, JOHOR, MALAYSIA
  • • Optimised transaction workflows and streamlined document verification procedures during peak periods, reducing processing time by up to 50% while improving overall branch operational efficiency.
  • • Coordinated with 3–4 cross-functional teams to track operational issues, escalate critical cases, and drive timely resolutions, resolving 5–10 cases weekly while consistently meeting SLA requirements.
  • • Processed 50–100 CASA account applications monthly by verifying customer documentation, coordinating approvals, and ensuring complete submissions, achieving minimal rework and full regulatory compliance.
  • • Maintained 100% data accuracy across 150–300 customer records monthly by validating customer information before updating Oracle Siebel CRM, ensuring audit-ready documentation and regulatory compliance.
  • • Conducted bi-monthly RCSA reviews to evaluate branch operations, identify process risks, and recommend corrective measures, improving internal control effectiveness and audit readiness.
  • • Trained 3–5 newly hired staff on operational procedures, compliance requirements, and documentation best practices, enabling faster onboarding and consistent service delivery.

Education

Management (Marketing)
Universiti Teknologi Malaysia (UTM), Skudai, Johor, Malaysia
Bachelor's Degree
2017 — 2021

Training

Jul 2026
MyMahir FSTC GBS & ICT Train-and-Place Programme
Talentlabs, Online
  • Undertaking training in Data Analytics and digital skills to strengthen workplace readiness and technical capabilities.
Jun 2026
AI For Executives, Administrative & Support Staff
Mereka, Online
  • Gained practical AI knowledge for administrative tasks, workplace efficiency and support functions.
Feb 2026
LaunchPro: Career Accelerator For Service & Support Roles
MyMahir By TalentCorp, Online
  • Strengthened customer service, workplace communication, and employability skills for service and support roles.
Feb 2026
Outlook 101: Zero To Hero Certificate |
Microsoft, Online
  • Developed basic skills in email management, calendar scheduling, and Microsoft Outlook productivity features.
Sep 2022
Competent Digital Workforce (CDW)
Knowledge.com, Online
  • Developed essential digital workplace and productivity skills.

Skills & Expertise

SYSTEMS
Oracle Siebel CRM
Productivity Tools
Microsoft Office

Activities

2020
IPTA My 1st Choice, Southern Region
Facilitator, Johor Bahru
2020
Webinar On Consumer Expectations During Pandemic
Director Of The Program, Skudai, Johor
2019
Indian Society UTM
Exco External Affairs, Skudai, Johor Bahru