Customer Service Representative

Hello, I'm
Mohamad Arif Bin MOhammed Tamin

Dedicated Customer Service Representative with experience in contact center support, hospitality, and retail customer service. Skilled at handling customer inquiries, resolving issues efficiently, and delivering positive customer experiences across phone, chat, and face-to-face interactions. Strong communication, problem-solving, and multitasking abilities with a commitment to meeting performance goals while maintaining professionalism and empathy.
Mohamad Arif Bin MOhammed Tamin
Resume

My Journey

Experience

2024 — 2026
Barista
Allied Caffeinery Sdn Bhd, Kuala Lumpur
  • Prepared espresso-based coffee, tea, and specialty beverages according to café standards.
  • Delivered friendly, personalized customer service in a fast-paced café environment.
  • Operated POS system and processed cash and card transactions accurately.
  • Maintained cleanliness of coffee equipment, workstations, and dining areas.
  • Assisted with inventory management, stock replenishment, and daily opening and closing duties.
  • Followed food safety, hygiene, and quality control procedures at all times.
2023 — 2024
Barista
Berjaya Starbucks Coffee Company Sdn Bhd, Kuala Lumpur
  • Prepared high-quality beverages while maintaining Starbucks recipes and standards.
  • Delivered exceptional customer service and built positive customer relationships.
  • Operated POS system and handled cash transactions accurately.
  • Maintained cleanliness of the café, equipment, and food preparation areas.
  • Assisted with inventory, stock rotation, and daily store operations.
  • Followed food safety and sanitation procedures to ensure a safe working environment.
2015 — 2023
Coway Service Team
Coway Service Team, Kuala Lumpur
  • In my role at Coway, I bridge the gap between technical intricacies and customer satisfaction, providing knowledgeable and friendly responses to filter replacement and maintenance queries, while also seizing each customer interaction as an opportunity to resolve issues, introduce new sales offers, and proactively follow up on outstanding bills, ensuring a seamless and enhanced overall experience with Coway.
2014 — 2015
Crew
Golden Screen Cinema, Kuala Lumpur
  • As a crew member at Golden Screen Cinema, my responsibilities include checking floor and cinema halls, monitoring hall temperatures, reporting any breakdowns during shows, handling tasks related to the food and beverage department, conducting daily cashier closing procedures, managing storage and stock control, and handling filing and documentation.
2004 — 2014
Production Manager
Ajimax Sdn Bhd, Kuala Lumpur
  • As a Production Manager at Ajimax, my job scope involves blending raw materials to complete production, conducting product research, designing labeling, overseeing bottling processes, managing storage and distribution, and handling filing tasks.

Skills & Expertise

CRM
Customer Service, Data Entry